Start with customer care
Contact the store with your order number, the item name, the reason for the request and clear photos or video where relevant.
Product condition
Eligibility may depend on the product category, condition, packaging, included accessories and the reason for return. Items should not be used beyond what is reasonably necessary to inspect them.
Review and resolution
The store reviews the supplied information before confirming a return, replacement or refund path. Approved refunds are processed through the appropriate payment route after the returned item has been reviewed where a return is required.
Exceptions
Hygiene-sensitive, personalised, used, damaged-after-delivery or otherwise excluded products may not qualify. Your statutory consumer rights are not limited by this policy.